Diagnostic Imaging at Saddle Brook - Saddle Brook, New Jersey

Michael Armellino

Best MRI center I've been too. I was in and out of there in no time. Friendly and attentive staff. Don't believe the negative reviews complaining about their insurance problems, this is an imaging center not insurance customer care.

Jayson Shawn Paul

The customer service was way off, the attention to detail could be better. I had an 8am appt, and they were sending a driver. The front desk person called the day before saying the driver would call 10 minutes before. So by 8am, I'm worried. I called the office and the guy doesn't apologize or mention that the driver is coming until after I told him I had been waiting. The second problem- paperwork: I had to fill out several papers requesting the same information. I've had several MRI's done before, this was a lot more work than usual. I think some of this stuff is a hoax to get extra money.
3. The consideration for time was absent. I arrived at 8:44, and didn't finish until 10:47. I was told the visit would take only 1 hour, why was I there for two hours? This threw off my whole entire day, and made me very late for my next appt.

Other details, they aren't concerned about cleanliness. They had orange peels in the.lobby trash that was rotting- which means no one checks the trash can. The carpet had a huge stain on it- not welcoming. The dressing area looked a little dingy. The tech handed me unwrapped earplugs with her bare hands to put in my ears. She should have worn gloves or used wrapped ear plugs.

The front desk person appeared to have dirty finger nails. When working around customers with things you both have to touch, clean hands are super important. His hands were filthy enough for me to feel very concerned.

And then the earplugs were not enough to decrease the sound of the machine! I left with a headache from the noise. They need better earplugs that block out noise. They should look into what other places with good reviews are using.

And leave your valuables at home or in your car, because the little safe they have doesn't work. And the guy had no idea how to fix it.

The only good thing about this place is the technician was nice. And they provided a nice warm blanket for the cold room. I just hope the MRI results are better than that front desk guy's attention to detail.

Halina Bialevich

I would avoid this place at all cost. They told me that my insurance is in network. Few month latter they send me a bill and when I called them they told me my insurance is out of network. This place is not transparent with their client. They lied to me.

Stephanie Maltez

Best MRI facility around. Understanding,caring and always willing to help from front desk to above qualified techs,to the billing department, to the owners. This is truly the best imaging facility around. They treat all their patients like family. I also work in the medical field and I can say its been a pleasure coming across this facility because they put their patients first. Keep up the good work and God Bless!

Yoav Factor

Fast, efficient and very professional. Ty Sargu

Feride Baykara

This company is a fraud, does not pay bills due to him and has several complaints from other companies for due funds.

Renjith Vayalapra

Prompt service. Very friendly. Provided the RTPCR test results same day evening .

Patricia Jordano

worse place ever, diagnoses are over stated, tell you to have tests which are unnecessary, did not give a comparison when was so important had to go to have another ct done never trust these people, I an go on and on about them and their staff but its a waste of time they should be put out of business and the dinosaur doctor should retire