Automotive Diagnostic Center - Wichita, Kansas

David Hastings

Tldr; I needed help with a hardstart/idle issue and was charged $100 for a Quick OBD II scan (which I didn’t need), a car start, and an oil check. Will not use, nor recommend these guys.

I have a car that has a hardstart/idle issue. After spending a lot of time and effort trying to solve it myself and failing, I decided I needed help from someone with more than the meager knowledge I have; so I took it to Automotive Diagnostic Center to have them find the problem.

I made sure that I provided them, both in written and verbal form, a comprehensive description of the problem and the actions that I had taken to try to solve it so that they would have a good starting point.

I received a call from them saying that the oil needed changed and I could come pay the diagnostic fee, $100, and pick up my car, or they could change the oil, $60, but they couldn’t proceed with the diagnosis until the oil had been changed.

To be clear, I am not complaining that they said the oil needed changed because, it did. I’m not even complaining about the cost they quoted me for the oil change; $60 is reasonable, a bit steep, but not horrible. My problem is, they charged me $100 to do a surface scan with an OBD II, start the car and check the oil. I’m sorry, but, can you not see the issue here, ADC? This is the kind of stuff that so many shops pull that make people distrust and dislike you.

For $100, you could have done any number of things (all things that I don’t have the tools to do nor the knowledge to know what to look for and why I took to someone who should):
• Compression test
• Blow by test
• Intake manifold vacuum test
• Fuel pressure test
• Check the spark plugs
• Use a fancier OBD II to do a more in depth diagnosis to see what each of the components are actually doing to see if one is just barely working or acting in a way that indicates a short or bad wire/connection.

Those are just some examples off the top of my head. I’m sure that other things could have been done. What you did do, I could have done, and had done myself and would not have brought it to you had that been what needed to be done.

brandon hammonds

Wont go anywhere else. Takes the time to explain the issues and willing to answer any questions. Have recommended to several people and will continue to do so.

Lulu 😀

I will never take my car anywhere else. As long as Richie will keep the place open and running I will be a loyal customer! And I recommend all of my friends and family here whenever they are having car issues. The most honest and transparent people, they are fair on their prices and fast and friendly. I know that I never have to worry when I bring my car in. Thank you for all that you do!!

Megan Rose

My brakes were making weird noises so I scheduled to come in here to have it checked out, and got an oil change & tire rotation as well. They did the brake inspection first and then called me to let me know exactly what they recommend and the pricing. They were very transparent with everything they were doing and what the associated charges were for. I have had some bad luck with other places, so I was scared to have to take my car in anywhere. It is a huge relief to know I can take it here and not have unnecessary work/charges recommended. Plus the work was done quickly and I got my car back the same day. The value, communication, and honesty were top notch!

Ahmad Hena

I had my starter replaced. I didn't know when they would get to it. It was not same day service. It was going to take a couple weeks to pay in full. I offered to make a partial payment then and finish payment without receipt of my car until I finished payment in a couple weeks. The owner response was that they were going to leave my car outside off premise with the window rolled down and told me it wasn't on them if something happened to my car because I couldn't pay in full immediately. I would not recommend them to anyone. Horrible customer service.

Abby Renberger

My family and I have used Automotive Diagnostic Center on all of our vehicles, for both major and minor repairs. These guys are knowledgeable, trustworthy and communicate with their customers every step of the way. The price is more than fair for the quality of work they do. You will be hard pressed to find another shop that will compare to them!

Mick McGlocklin

I took my Ford f250 here and was very pleased with the quality of service i received. Someone stole my catalytic converter and they replaced it and got my truck up and running again. I'll definitely be back. 10/10 would recommend.

Amber Grunwald

Nice and trustworthy. Hard to find honest mechanics these days, but this place is great. Richie has treated my mom so good and has been so honest and helpful over the years. He runs a great shop. Nice and clean atmosphere.