Sinai Diagnostics | Sinai Vein and Vascular Center - Brooklyn, New York

Valy

Я звонила в регистратуру , спросили какая страховка . Два дня назад пришла , сказали , что не работают машины, даже не прочитав направление. День назад позвонила , отремонтировали машину, сказали девчата в регитстратуре , что мне надо позвонить в страховую и спросить оплатит ли она мои процедуры, хотя они рекламируют , что принимают все страховки ., я думаю , что они сами должны звонить насчет оплаты . Так было в Манхеттен клинике , мне сообщили по телефону через 1 день о покрытии моих процедур . Что только делают те работники на ресепшен? Читая отзывы , это не в США находится а в совдепе 😆. Подумаю , куда можно будет обратиться , надо начинать с замены доктора . В боро более приятное отношение . Написано , додать фото и видео, жаль , я не сделала этого на месте .

Riva S.

If Google had allowed it, I would have definitely given 0 stars: the horridly irresponsible MRI technician must be fired not today – yesterday.

Today (12/3/24) I had an appointment for an abdominal MRI. I arrived in a wheelchair (accompanied by my granddaughter) at the appointment on time but was mistreated by the MRI technician on duty. Only one technician was working today, so she was to conduct my test. My doctor referred me to an MRI test with and without contrast. After doing the non-contrast part, the technician, after trying to penetrate the vein to apply the contrast, gave up after several attempts. She kept looking for a vein, repeatedly perforating my both arms, but didn’t succeed (we are talking about a professional, right?) My granddaughter and I asked, even begged, to call in the doctor so that she or he could apply the contrast, but the technician lied – you heard it right: outright lied to us that the doctor already left for the day. The technician then left right away, without completing the contrast part of the test, rushing out like a bullet, while I was still in the MRI testing room. This was at 4:30 PM, well before her scheduled shift ended at 5 PM.

Only when we returned to the front desk and talked to the staff did we discover that the doctor was in fact there, and the technician knew this. The technician could’ve talked to the staff at the front desk to ask them to call in the doctor, but she didn’t even try.

This is a clear case of negligence: the MRI test was prescribed with contrast too, and the self-centered decision of the technician to conduct it without contrast without consulting with the doctor and even doing the basic minimum to call in the doctor is against all medical principles.

Sadly, I suffer from many medical problems, including hypertension, impaired cerebral blood flow, dizziness, asthma, thrombophlebitis, serious varicose veins, lymphedema, severe knee arthritis, due to which I can’t move around, even at home, without a wheelchair. This is just the tip of the iceberg of all the problems I unfortunately need to deal with day to day. Now, I had to prepare for this appointment by taking two types of medications: Dipherdryl and Prednisone, every several hours before the appointment, so I didn’t even sleep well the night before the appointment. All this is, of course, without mentioning that the appointment was postponed by the clinic twice (!) because all technicians were away or were busy or whatever. You can start imagining what a challenge it was for me to prepare for and arrive at the appointment, only to face another disappointment just because of the actions of that irresponsible technician.

We tried asking the people sitting at the front desk (who kindly apologized to us for what happened) for the name of the technician, but they didn’t tell us. For your reference, the technician is a slim, dark-haired young woman in her 20s or 30s, who speaks Russian (though somewhat brokenly).
Bottom line: if you are scheduling an MRI test at Sinai Diagnostics, and you learn that your test will be done by this one young lady: better ask to change the appointment to have it with a different technician, or just do it at a different location/clinic, for your own sake.

And to Sinai Diagnostics: fire this technician ASAP. Her lack of professionalism and disregard for patient well-being is just unacceptable. She shouldn’t be allowed to work in any medical field until she gets, and most importantly, learns and applies, proper technical training. You deserve better, more serious employees. The staff in this clinic are always friendly and professional, and the doctors, including Dr. Kolesnikov, are amazing, but mind that the clinic’s image gets ruined because of the employment of such a few rotten apples like that careless technician.

Serge M.

Very unprofessional and rude personal .
1. I waited 2 hours to be x-rayed.
2. After 1.5 week they still have not sent the CD with results to me.
AVOID AT ALL COST

Andrii T.

Ужасно. Просто ужасно. Не плохо, а именно ужасно. Сделал кетске. Пообещали результаты в течение двух - трёх дней. Прошло 10 дней результатов нет. Ответ "попробуй позвонить ещё через 4 дня". Я попробую позвонить через 4 дня и попробую позвонить адвокату. Эти анализы делают не от хорошей жизни, от них зависит лечение и эти мошенники так поступают.

Anya A.

Не могу говорить о результатах и тайминге , потому что только сегодня сделала узд,но я благодарна девочкам которые там работают. Очень приветливый,профессиональный персонал и женщине сонографисту отдельная благодарность 🤍

Renata B.

Я никому не советую Dr.Ukrainsky, он не профессионален в своем деле. Не уважительно относится к своим клиентам
и переходит на личности. Это был мой первый и последний раз когда я посетила это место!

Bakhrom Y.

Женщина лет 58-63 которая сидит на приёмной по нечётным дням не знаю от куда у нее столько негативных энергии она очень грубая

B

At my recent visit to SD, I was sorely disappointed by both the service and overall experience. The waiting time was far longer than anticipated, despite having a scheduled appointment. The staff was dismissive and curt. During the actual procedure, I felt rushed and inadequately informed about the process. The aftercare instructions provided were vague, leaving me unsure of how to properly care for the treated area. I truly expected more professionalism and efficiency from a clinic boasting high quality vein care and customer service.