Browning Mazda - Cerritos, California

Marilyn Prieto

I had an exceptional experience with Andres Cubillos while purchasing my car. From the moment I arrived, Andres made the process smooth and enjoyable. He was attentive, knowledgeable, and genuinely cared about finding the perfect vehicle for me.

Andres took the time to understand my needs and preferences, guiding me through various options without any pressure. His professionalism and friendliness made me feel comfortable every step of the way. I left feeling not only satisfied with my purchase but also grateful for the outstanding customer service. Highly recommend!

Cinthia Quiroz

I couldn't be more thrilled with my new Mazda! A huge shoutout to Pablo and his amazing sales team for making the entire experience so smooth and enjoyable. From the moment I walked in, Pablo’s exceptional customer service stood out. He answered every question with patience and enthusiasm, making sure I felt confident and excited about my purchase. The whole team was welcoming and professional, creating a no-pressure, fun environment. If you’re in the market for a new ride, do yourself a favor and ask for Pablo—you won’t be disappointed! Thanks again for making this such a memorable experience. Loving my Mazda already!

john murakawa

Purchasing a new vehicle is an ordeal we’ve faced before. When we walked into Browning Mazda Cerritos, we were fortunate to be greeted by Xavier Battle-Green. He quietly listened to our purchasing needs-we knew what we wanted. His was not the normal high pressure pitch. He took us for a test drive, answering our questions. We said we needed time to think more about it and left. We came back. We purchased the car we wanted from Xavier, with the sales manager Armando Mendoza’s help. The after purchase follow-up and support from Xavier and Armando have been great. We’ve been back several times. All questions have been answered.

CR Y

My partner and I recently visited Browning Mazda dealership to purchase a used car, and we were extremely disappointed with the unprofessional and rude service we received.

Prior to my visit, I communicated with the dealership via email and noticed discrepancies, such as incorrect tax rate and different pricing for the same vehicle compared to other Mazda website. When I inquired about these issues in person, I was met with a dismissive attitude.

Although it was a used car, we were about to make a purchase exceeding $20,000, so I wanted to be thorough and brought an independent inspector to check the car. The inspection took about two hours. Afterward, I wanted to discuss the purchase decision with the salesperson, but I had about 30 minutes left before needing to leave for the work. Therefore, I just wanted to inform him that I had about 30 minutes. The salesperson responded rudely, saying, “You are the one who came in 9am and spent two hours.”

They never mentioned any restrictions on inspection time beforehand. I hired the inspector at my own expense, which I believe is a consumer’s right when making such a significant purchase. Regardless of whether we took two hours or 10 minutes, if there had been a time limitation, we would have adhered to it. But since we were never informed, we used the time we needed.

During the post-inspection discussion, when we asked detailed questions, he answered half-heartedly and appeared annoyed. He repeatedly interrupted us, asking, “What’s the problem here? "Do you like the car or not? Just answer" as if we were causing trouble.

Luckily, besides the rude salesperson named Hassan, everyone else was polite and professional. Given that it was a certified center, we decided to proceed with the purchase. However, I will NEVER return to this dealership, nor will I recommend it to anyone.

Kimberly f

Browning Mazda made my car buying experience the easiest and most stress free. Pablo, Armando, Cesar & Willy were all super helpful in the process of purchasing my brand new car. Answered all my questions and didn’t pressure or rush me in the process. Definitely recommend this dealership if you are in the market for a new car. In love with my Cx- 50. Thank you guys !

Iliana Vanity

Where do I even begin? I want to take a moment to express my heartfelt gratitude to this incredible team for the exceptional support I received. These past few weeks have presented me with some significant personal challenges, including the end of a meaningful relationship and my mother's sudden hospitalization, which left me feeling overwhelmed with anxiety and grief.

Despite these difficulties, the service I encountered from your team was absolutely outstanding. When I urgently requested an appointment with Demitri, he responded promptly, setting the tone for the exceptional care I experienced throughout the day. Chris Ajayi went above and beyond, showing an extraordinary level of dedication and support. Alex treated me like family, ensuring I got the best deal possible and assisting me in every way imaginable. Even your newest team member, Kimber, exhibited remarkable professionalism, explaining everything thoroughly and offering empathy during our session.

The collective effort of this made me feel truly valued and supported during a challenging time. Their professionalism and genuine care made me feel like a part of their own family. I cannot thank your team enough for their kindness and assistance. Based on this exceptional experience, I will enthusiastically recommend your dealership to my family when they are ready to consider trading their vehicle for a Mazda. Highly HIGHLY RECOMMEND.

harjas jassal

Trevor, Rafael, and the rest of the guys at the dealership gave exceptional service. Everyone was very nice and patient with me and took their time to answer every question I had about the car. I highly recommend this dealership if you want a smooth experience buying a car.

Julie Mak

Xavier Green-Battle, the sales representative, was exceptional! He was very friendly, patient, and honest. He spent a good deal of time explaining all the key features of the new car and answering all our questions. He is awesome! I would recommend him to my friends and family who may be interested in a Mazda in the future. My husband was equally impressed by Xavier! Even after the sale, he was still very patient in answering further questions from us. Xavier made our purchase a very pleasant experience!