Devonshire Diagnostic Centre - London

Olya

I've been visiting Harley Street Clinic multiple times over the last 2 years.

There are several issues that I've encountered:

- One of the doctors was completely unprofessional during a procedure, which left me in constant pain for the next month. I have had this procedure before and experienced pain for less than a few days in the past. Additionally, no instructions were provided for aftercare. I reported this doctor, but no feedback has been given on whether any actions were taken. A new doctor was assigned for a follow-up appointment, and everything was fine with the new doctor.

- In total, I have visited five doctors at the Harley Street Clinic in the past two years across different specialties. On average, I had to wait 40 minutes for my appointment every time, except when I booked "lunch time" appointments on weekdays. Today, I came for a renewal of my prescription and was informed that the waiting time was above 45 minutes - which is a time I usually waited without warnings so I expect to sit here for 1.5 hours at least. This is completely inappropriate for expensive private healthcare. This recurring issue indicates that the clinic's administration schedules appointments too closely together to maximise profit rather than ensure quality consultations. Furthermore, the majority of my consultations felt rushed, often ending abruptly without giving me time or a comfortable space to clarify the details of my treatment or concerns.

Positive aspects:
- When I reported the unprofessional doctor, my new doctor actually put in effort and ensured my treatment and analyses went as planned.
- The waiting areas are comfortable and spacious.
- The nurses I've encountered were friendly and professional.
- The administrative personnel are helpful and professional.

Alessandro Tambaro

I am disappointed with the service at your clinic. It took over two months to receive my blood results after multiple calls and emails. I was incorrectly charged £180 for a procedure that did not occur. Despite assurances of a corrected invoice, it took over two months for the invoice to be amended. The delay in providing results was frustrating, especially after paying for premium service. I feel let down as I sent a complaint email but received no response.

Nadira Hoque

I want to express my appreciation for the exemplary service provided by one of your receptionists, Khadijah, during my recent visit to 16 Devonshire with a family member. Her efficiency, welcoming manner, and expertise in swiftly attending to my needs were truly applaudable. I kindly request that her exceptional dedication and professionalism be acknowledged and rewarded accordingly.

Shabnam Shekarian

Absolutely horrendous service - in particular from the radiology team - completely unresponsive to emails from patients or referral GPs. Expectations were significantly higher for a private clinic but their service has been abysmal. The admin staff in the radiology team are particularly useless. Would not recommend wasting funds in opting for scans at this practice.

H A

Absolutely disgusting treatment of patients. exploitative and money-focused. My 77 year old mother saw an ENT professor after suffering from pain in her ear. He carried out a simple test without telling us that it will incur an additional fee of £380 on top of his already extortionate £250 fees!! and DIDN'T even diagnose her!! he told her, I don't know what is wrong, let's do an MRI so the clinic would charge her another £1000. Absolutely disgusted, they only care about money and that's all trying to extort money from a 77 year old, how dare you She paid £450 and is being threatened that they will pass her file to debt collectors, imagine. I will NOT stay quiet and will make sure you never treat anyone this way again. I am now taking legal action against this scam clinic, which has zero regard to the wellbeing of its patients. AVOID!

C C

13th Dec 2022 - It's a disorganised welcome at 16 Devonshire Street. Check-in had 2 open desks, slow IT systems meant that patients were starting to gather in the reception area. There was no clear queueing system.

I ended up going to the 17-18 Devonshire Entrance and managed to check-in there.

I was ushered around by different staff members 2-3 times and finally a staff member managed to sit me in front of the correct consultation room in time for my appointment.

My consultation was with Mr M. Ahmed and his accompanying nurse - fantastic experience, and made up for the admin issues at the beginning of my visit.

Lu Doris

I was Dr Ramia Mokbel's patient 2 years ago, and when she saw the state of my skin and marvelled at the fact that she had never seen such severe skin before and I don't think I was given a respect. After prescribing the medication my skin became worse and sought her advice, she said it was normal but left my condition alone and just asked her assistant to contact me. The pain of my condition got worse and worse, they had no caring heart, they prescribed the medication and stopped asking questions, the skin report was delayed for a long time before being sent to me and I never heard from them again afterwards, but they were very aggressive in pushing for money. The medication prescribed was steroid medication which made my skin worse. I do not consider her to be a responsible doctor. My skin has now been treated by another doctor, but every time I think about it, I feel that she doesn't deserve to be a doctor when people who see her are not being treated but keep asking for exorbitant fees, so I feel I must speak out to let everyone know.

April Roses

Be Very Wary - I was charged double for the procedure ! Once for the practitioner who performed the procedure & then again for the rental of the equipment - And the rental bill was higher than the bill for the practitioner !
There is a lengthy registration process, and within the terms & conditions it states the clinic may charge for the rental of the equipment ! The terms and conditions, however, are not on the forms, it tells you to go to the website to read them – from an A4 sheet of paper !!!!
You are also asked to put your credit card details on file … !
I have never felt so ripped off by a medical outfit before – Appalling !
It I clearly a money-making operation.