Plaza Diagnostic Imaging - Dignity Health - Santa Maria, CA - Santa Maria, California

Linda G.

I have been waiting to schedule an MRI in Santa Maria for two weeks. I have called at least a dozen times to schedule my appointment, but most of the time, I get a message saying, "We are too busy to take your call, call back." No message, no return call. I have never experienced this in my lifetime of scheduling appointments. My doctor's office has a record of sending the Imaging order twice via fax, but it was never received. Now, I need to drive from Nipomo to the Diagnostic Center in Santa Maria, just to make an appointment. This is unbelievable!

the D. T.

Front office staff isn't welcoming and frankly quite distant and you feel like a intruder. Sorry to bother you.

I did see someone else that was greeted and was very kind so it's not everyone.

The medical professional for my ultrasound was the kindest person.
She was knowledgeable and caring and the kind of person that I want when I need something done that can be uncomfortable.
You have a gem in that person. I hope you know that.

However some of your front office staff leaves a lot to be desired.
First impressions are important in any business. These are the faces and voices of your business and are the first impression of things to come.
I'm so happy that the impression from the office staff was not even close to what I experienced later on.
I did however worry about it while I was waiting .

Patricia N.

No one answers phone. I waited on hold for 15 minutes Ann’s was told they had to have the order in hand before an appointment could be made. I tried to fax them the order and it took over an hour before the line rang through. Busy signal up to then. This morning I tried again to call for an appointment. Could not get through, no one would answer after 25 minutes I gave up.😡

John C.

Very rude receptionist, lacked professionalism and compassion. Waited over 40 min to pick up a CT prep, never was called up. When I asked about it all I got was " we have other patients ".
I was just picking up something , didn't need to be checked in. I wish I didn't have to go back, but I do.

indigo F.

Front office is racist and rude! Asked if I need a Spanish speaker and I said no I’m Jewish-American and was born here. She said well I looked like I eat a lot of tacos! I still can’t believe she said that. Truth is, I do eat a lot of tacos but this was just blatantly racist! I’m still in shock.

Teresa W.

Went in to schedule an appointment last Friday for my mom and ask some questions. The first young girl I spoke to wasn’t very pleasant. She had a snooty personality.

The person who helped me I believe her name was Jeanette was very kind and answered all my questions very thoroughly. Looks like there’s a lot negative about this place. Thankfully the 2nd girl that helped me avoided a negative review.

Alex P.

I initially was scheduled for mri on the 3rddue to pinched nerve in my back but got a call later in the afternoon saying needed to be rescheduled on the 16th, but was told if any cancelations would get a call to see if can come in. I've called and left multiple messages and never got a call back. I called again today to confirm appointment and reminder to call me if any cancelation open up....but still haven't gotten any call back. Poor customer service which is a shame since I also work for Dignity Health

Pam M. (.

The staff was amazing! They are patient, kind and friendly. Made a scary experience so much better.