Step One GMC Fort Walton Beach - Fort Walton Beach, Florida

Garland R.

Fantastic. I never knew that buying a car could be this enjoyable and relaxing. John Rotalsky welcomed me in. Very quick appraisal on my trade-in. I was very satisfied with the price. Drove out in a beautiful 2017 white Jeep Wrangler. They took their time, showed me the systems on the car, we test drove the car. Then they cleaned it like brand new. This is actually the third time that we have been to see John. We have been blessed every time. My mother-in-law, my daughter and son-in-law Bought a beautiful car last year with him, and now I’ve got the wrangler. Definitely my number one go to Place.

Shalane A.

After visiting several dealerships and talking to multiple salespeople who didn’t seem very motivated to make a sale, I was referred to Karen. She was absolutely AMAZING from start to finish!! I called her before coming and told her what I interested in looking at, she had the vehicle pulled up to the front door and was waiting for me to arrive! She was far from pushy, very easy to talk to, incredibly knowledgeable about the vehicle and answered every single question I had. I would say from the time I arrived to the time I was signing a purchase agreement took about 45 minutes, and that’s including the test drive, negotiation, credit check, paperwork…the whole thing. Getting everything turned in to the bank and the financing process took a little longer, but that’s only because they were trying to convince the bank to lengthen the loan term to lower my already very low payments.
Karen just naturally put my mind at ease and encouraged me every step of the way since this was my first time buying a car by myself. She made sure my vehicle was detailed inside and out, to include a complimentary protectant coat (inside and out) and made sure to send me on my way with a full tank of gas! She’s just such a wonderful person and I will 100% be going back to her in the future!
Everyone was so upbeat and it was refreshing to see all of the employees energetic and genuinely happy in the workplace. The way a business treats its team members speaks volumes about the company and how they will treat their clients.
If you’re in the market for a vehicle, THIS is where you will feel the most valued! Ask for Karen!!

Roland P.

Very nice clean facility with a very friendly staff of people in sales and service that I encountered. I was ending up 10 days on vacation and had my wife's Escalade in for some service work and wound up trading it in and going back home to Mississippi in a new Denali. My salesperson, James Bondi, was very professional and smiling and made me a happy satisfied customer...

John D.

Josh Salter is always amazing for us! I only use this GMC location because he takes such great care of our needs. I’m sure he’ll be moving up the company quickly at this rate. Great energy!

Joe V.

Purchased a 2025 Sierra 1500. My salesperson, Michael R., worked with Sales Managers, Kim and John, to provide me with a very fair price on the truck as well as on my trade.
I had accessories installed by the dealership before taking it off the lot. Michael stayed with me while I purchased the parts and scheduled their installation. He tracked the service and kept me updated on the progress. There was a small glitch in the parts availability but he and the parts/service department worked diligently to identify and acquire them very quickly. This teamwork among the departments provided exceptional customer service!
Jacob in Finance explained and offered additional warranty and service plans without the high pressure sales techniques sometimes found at other dealerships.
This entire process was stress free, and I left the dealership completely satisfied with my purchase.

GREAT JOB TEAM ONE GMC FORT WALTON BEACH!

Kevin H.

A big shout out to our wonderful sales lady Karen at fort Walton gmc. This is our second vehicle from this dealership. They always work miracles on car deals and Karen and the staff have always been amazing to work with. Ty for our 2023 Silverado z71.

Clarissa D.

Went in on New Year Eve. My wife had already been in contact with Johnny via text from inquiry made the day before after business hours. Johnny had a live video greeting us with a full view of the vehicle we inquired about, inside and out. Once arriving to the dealership, we were greeted and instantly Johnny went to work with our trade and the vehicle inspection for the one we choose. Numbers came back with an amazing warranty package matching exactly what we were looking for, so we were happy. We then sit down with Jared, who was amazing as well! Signed everything and walked out with a beautiful 2024 Chevy Equinox. Quickest process with buying a car and I’ve brought a few in my adulthood. Thank you all, we look forward to continue to be a part of the Step One family going forward!

Laura H.

I decided a few weeks ago I wanted a Tesla as long as I liked the way it drove. I started looking at all the online platforms trying to find a used one in good condition with the options I wanted, let me tell you it was like trying to find a needle in a haystack. After a few weeks of searching I happened across a 2021 Tesla Model Y at GMC/Cadillac Fort Walton Beach in the color combination I wanted with low mileage and features I was looking for. I called about it and spoke with James and told him I was interested. Well it turned out they didn’t actually have the car yet but were getting it within a week so I set up and appointment with him to see it. A few hiccups appeared along the way while trying to arrange a test drive with my schedule but James was patient with me and assured me I would be the first person to see the car when it arrived. When the car arrived it had a custom wrap on it that I disliked very much so James went out of his way to remove it before I arrived. While I was test driving I fell in love with this car and James told me that there were a lot of people interested in it, but he kept his promise to me that I would be the first to see it and the first to purchase it. Well I drove off in that Tesla that day. The purchase process was very smooth and possibly the fastest car buying experience I’ve had in the twenty plus years I’ve been car buying. I highly recommend this Dealer and James Bondi! Thank you!